8.30.2017

Apple Informs Some Customers About Delayed Repairs Due to Hurricane Harvey

Apple appears to have informed some customers that its repair center in Houston, Texas is unsurprisingly closed due to Hurricane Harvey, which has caused catastrophic flooding and damage in the area since making landfall five days ago.

In a discussion on Reddit, one user said his Mac has been sitting at a FedEx shipping facility since Friday. FedEx, UPS, and the United States Postal Service have temporarily halted service in many areas of coastal Texas and western Louisiana.

Another user from Austin, Texas said he visited an Apple retail store and learned that Apple has supposedly been calling customers with repairs routed through Houston to inform them about the possible delays.

Apple appears to be diverting new repairs to its other service center locations elsewhere in the United States going forward.

Apple’s retail stores in the Houston area are also unsurprisingly closed, including its Highland Village, Houston Galleria, Memorial City, Willowbrook Mall, Baybrook, The Woodlands, and First Colony Mall locations.

In related news, accessory maker Twelve South said it will be donating 12 percent of all sales from Wednesday, August 30 through Monday, September 4 to the American Red Cross, in support of Hurricane Harvey relief efforts.

Harvey made another landfall in western Louisiana on early Wednesday as a tropical storm. Heavy rains continue to be expected along the Texas-Louisiana coast as the storm makes its way farther inland and eventually dissipates.

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